*Number of days available for onsite support varies by plan.
Q: Is the factory warranty still valid if a service contract is not purchased?
A: Yes, the factory warranty will still be valid regardless of whether a service contract per the standard terms and conditions for sale.
Q: What is the difference between Technical Phone Support and Remote Programming?
A: Technical Phone Support walks through troubleshooting of system issues while Remote Programming provides the capability for system profile changes.
Q: Does buying an extended warranty offer the benefits of a service contract?
A: No, an extended warranty provides a longer timeframe for the standard warranty terms. The warranty terms remain consistent with the standard terms and conditions of sale unless explicitly stated by Eaton.
Q: Can service contracts be tailored to our site’s specific needs?
A: Yes, each service contract can be customized for a user’s unique requirements.
Q: Can phone support be provided after hours?
A: Yes, with a service contract the customer may request after hours phone support which can be worked into the contract details.
Q: Can we extend the years of the service contract?
A: Yes, the years of the contract can be worked to specific needs however our standard contracts are 1-5 years.
Service Contract vs. Warranty